THE nation’s electricity provider, the Power Holding Company of Nigeria, (PHCN) recently introduced a new payment option, designed to further enhance a seamless payment system and ease some of the pains electricity consumers experience in the course of paying their monthly bills.
No doubt, it is a laudable initiative since all that is required from a consumer is for him to purchase a voucher or card, sold at the PHCN’s office, in different denominations, load it via the internet or the SMS platform and have his account with the electricity company credited, with the evidence of the payment reflected in the consumer’s next bill.
But as seamless as it looks, not a few consumers have continued to express their grievances over the new payment system. For instance, some have hinged their complaints on the fact that the new initiative was not properly communicated to the teeming consumers of the company before its introduction, a development which they argued had led to a constant breakdown of communication between the company and such consumers on the issue.
In a chat with Consumer Platform, Mr Agboola Michael expressed beliefs that the introduction of such a laudable programme should have come with some enlightenment campaigns.
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